Daily administration and support of Salesforce application including customization of objects, fields, record types, page layouts and validations
- Work alongside the Chief Operating Officer to design and execute improvements to current back office systems, create and manage complex workflow rules, data validation, flows, processes and triggers
- Identifying opportunities in manual processes and developing optimized, automated workflows
- Supporting development and management of automated business processes, reporting, data integrity and training of Salesforce users
- Working with the operations team to resolve any account and contact-related issues
- Taking lead on the strategy and execution on complex multi-department projects across various business applications.
- Ensuring timely delivery of reporting (weekly, monthly, quarterly, and annually) and data needs to each functional team of Salesforce users
- Creating and maintaining documentation on standard processes, policies, application configuration and help-related materials
- Maintaining data quality by conducting data integrity audits, reviewing reports, and working with data owners to fix issues